CAFE RIO take out **

Best food ever but they actually suck at customer service.  I have had numerous experiences with them where they mess up a to go order or don't get something right and I call them back (because I got it to go) and they just tell me to come back.  Come back? Ya right Im not packing my kids back in the car to come back.

I know I am partially to blame as I should have checked my order but really, they can get my address and mail me a coupon or free meal ticket. Get with it people.

The last bad experience I had there was with a to go order i placed. I called ahead and ordered the shredded chicken salad with no beans, only rice and just pico. So I always clarify SHREDDED Lettuce but of course this time I didn't.  They brought me my salad to my car and I sped away as my kids were losing their minds. 

I got home and pulled the salad out and sure enough there was ONLY pico on the salad. NO lettuce.  Are you kidding me? So it was a tortilla with rice, chicken and pico.  I was thrilled as you can imagine.

So I called the store and the managers solution was to have me come back the next day and talk to her. Well the problem was the next day was not convenient for me so I ended up paying 8 bucks for a salad that wasn't great and received no compensation.

Will I ever boycott Cafe Rio? NEVER. But I have just learned to check everything before driving away because I know they don't care if my order is right. My mom has boycotted them.  Im proud of her for sticking to it.  It's true that they just don't care if they lose customers because there are too many customers that keep coming back.

I have had problems at ALL of the Cafe Rio's so I can't just alienate one location for horrible customer service.

So cafe Rio get's 5 stars for food and 2 stars for customer satisfaction.

It should be noted that my dining in experiences have been wonderful.  The staff are very friendly and helpful but for some reason they just don't give a whoot or holler about to go satisfaction.

Really ladies?

So there is a Maverick Gas Station really close to our house. We love to stop there for our night time Diet Dr. Pepper and Coke Zero fix.  And of course we love their frozen yogurt. 

We stopped in here one night, my husband, 1 year old daughter and 2.5 year old son.  My hubby was holding our daughter, and I was talking on my cell while helping my son decide on a treat.  I look up because I hear my daughter making a noise and sure enough she just throws up everywhere.  Poor thing.  She only got it on the floor, nothing on the stands or on any food.  So My husband takes her to the bathroom to clean her up and himself up. 

I go up to the counter where two Female employees are standing just staring at what has happened. I was like "Can we get something wet to mop this up?"  The ladies didn't say anything like "oh your poor little girl" or "don't worry about it we will get it." They looked disgusted and said they could get me a broom.  I told them something wet would be better.  They looked like they didn't know how to deal with this. 

It should be noted that the gas station was NOT busy.  We were the only ones in there. So finally one of the ladies came around the counter and went to the back and came back with a broom. I was like "don't you have anything wet?" She was like "I don't want chunks to get in it."  And the lady while cleaning up the throw up was acting like this was the worse smell in the world and like she was going to hurl too. 

I get if you are one of those people that at the mere sight of someone puking makes you puke.  But because of their lack of concern for my daughter and their rudeness at the counter before they got close enough to smell I discredit this action of hers. 

She then gets out this super easy floor cleaner that looks like a waxer but it just sucks stuff up and cleans it up.  It seriously took her under 3 minutes to get this all cleaned up.  She acted sooooo put out.  I was so mad.  I couldn't believe that no one asked about my daughter and that two people in customer service acted like they were so put out by this whole experience. 

Its a gas station. I know people spill in there all of the time. Yes throw up is disgusting but it wasn't very much and it was so simple to clean up. 

I have worked in a restaurant the last 3 months. I can assure you if a cutomer threw up on the table, I would make them feel like it was no big deal and make sure that their needs were met.  (Even if it was a big deal.) HELLOOOOO.

I know this sounds sexist but I was especially mad that they were WOMEN acting like this. Not that I would have expected it of a man but I just expected more from women.

So I told my husband we were boycotting Maverick.  But of course I was there last night getting a yogurt and drink.  But I wasn't nice to the lady that rang me up because she was one of the mean ones!

So MAVERICK FEMALE COWORKERS you get zero stars for your customer service skills.